What's Up with Customer Support in November

Team Work and Improvement!

Improvement is what we are all about on the Customer Support Team. This time of year, the Sales team works closely with each customer to review and improve our partnerships. They walk through our performance as a key supplier, looking closely at the products and quantities the customer has purchased throughout the year. They discuss trends and opportunities for us to help our customers even more!

The Customer Support team does our part in providing reports that highlight each customer’s order history in order to accurately forecast projections/growth for the coming year. We support Sales with reports, notifications, and insights the customers might find valuable throughout the coming year.

Many reps also take this time to review contract pricing. The Customer Support team can help with this process, comparing the purchase history with the contract pricing loaded into the ERP.

Customers appreciate us cleaning up their databases this time of year as well. We get a spreadsheet of what they have in their system, and can make sure pricing/part numbers/cross reference numbers are all aligned to make the ordering process simple.

In the trend of improvement, this quarter we will be running an internal audit of our sales operation. Looking closely at all processes, end-to-end from Order Entry through Product Fulfillment. All improvement will be implemented before our official ISO Audit in Q1.

And of course, we're busy with business as usual…entering orders, escalating orders/processing RMAs, supporting evals and demo requests.

Our best work is team work, when we work closely with each department. Product Fulfillment, Engineering, Sales, and Finance. We are lucky to be the hub between them all and take pride that doing our job well can help make our customers feel good about working with us and continue to trust our products and support!

Most importantly…we are looking to add two people to our team...help us spread the word!